User Roles
User Roles
Section titled “User Roles”User Roles Overview
Section titled “User Roles Overview”This page outlines the primary user roles within Luxury Property Software. Each role defines a specific set of permissions and responsibilities within an account (also referred to as a company or client).
Understanding user roles helps clarify what each type of user can see and do within the platform.
Note: All user roles are scoped to a specific account. An account represents a business using the platform to manage properties for their own clients (e.g., homeowners). Each account has access only to its own data.
Property Manager
Section titled “Property Manager”What is a Property Manager?
Section titled “What is a Property Manager?”Property Managers represent company leadership within an account. They oversee internal operations and guide platform usage within their organization.
Responsibilities
Section titled “Responsibilities”Property Managers are granted elevated privileges that enable them to:
- Manage property records and activity
- Oversee staff and vendor relationships
- Configure organization-specific features
- Access operational reports and summaries
- Create and manage properties and homeowners
Field Operative
Section titled “Field Operative”What is a Field Operative?
Section titled “What is a Field Operative?”Field Operatives are responsible for executing on-site activities and logging operational data related to property maintenance.
Responsibilities
Section titled “Responsibilities”Field Operatives are granted access to perform the following tasks:
- Submit Admin Reports
- Submit Homeowner Reports
- Add notes, alarm codes, and documents
- Upload photos and other property-related media
- Log observations and status updates
Their interface is optimized for data entry and field-based workflows. They do not manage other users or configuration settings.
Homeowner
Section titled “Homeowner”Who Are Homeowners?
Section titled “Who Are Homeowners?”Homeowners are individuals assigned to specific properties. These are the actual property owners being served by companies on the platform.
Homeowners do not log into the platform directly. Their contact details are used to enable automated, event-driven communications related to their properties.
Notifications
Section titled “Notifications”The platform uses homeowner contact information to send:
- Homeowner Reports
- Workorder Rescheduled
- Workorder Reminder
- Workorder Canceled
- New Workorder Notification
Homeowners may receive messages via:
- Email notifications
- Text message alerts
- Two-way messaging within supported channels
For a full breakdown of the notification types, view the Notifications page.
Vendor
Section titled “Vendor”What is a Vendor?
Section titled “What is a Vendor?”Vendors are third-party service providers who perform specialized work at properties. They are managed by companies who assign tasks to them through the platform.
Common types of vendors include:
- HVAC technicians
- Plumbers
- Electricians
- Landscapers
- Pest control specialists
- General contractors
- Other property maintenance professionals
Responsibilities and Capabilities
Section titled “Responsibilities and Capabilities”Vendors have access to a lightweight portal experience that allows them to:
- Receive and manage assigned Work Orders
- Submit updates or attach files (photos, receipts, notes)
- Communicate with the assigning company
- View and manage their scheduling preferences
- Receive automated email or text notifications
Contact records for vendors are maintained within each account, and access is based on their notification settings and login permissions.