Account

What is an Account?

In Luxury Property Software, an Account represents your organization — typically a business that manages properties and provides services to homeowners.
Each account has its own dedicated workspace within the platform that contains your staff, properties, work orders, and reports.

Accounts are usually companies that specialize in second-home management, estate care, or related services. Your account is the central hub where you and your team manage day-to-day operations for your homeowner clients.

Note: While “tenant” may be used in some technical documentation, this term simply refers to your organization’s account within Luxury Property Software.

Platform Access

Each account has full access to its own data and workspace. All activity — including property management, service requests, and reporting — takes place within your account’s secure environment.

Role-based access for team members (e.g., Property Managers, Field Operatives)
Centralized view of all managed properties
Segregated data environment — accounts cannot access other organizations’ data
Ability to onboard staff, manage workflows, and generate reports
Field Operatives generate reports, which are shared with Homeowners and Property Managers

Notifications

Within each account, notifications are triggered automatically to support communication with both internal staff and homeowner clients.

Homeowners (your clients) may receive notifications such as:

Work order creation, updates, and cancellations
Property reports
Reminders for upcoming service appointments

Staff (e.g., Property Managers and Field Operatives) receive notifications related to:

Work order activity
Schedule updates
Property report submissions